Our service fees are non-refundable. Here's how that works — plus our re-work guarantee and how government fees are handled.
Last updated: 7 June 2026
All Endorsa service fees — the £200 Fit Assessment and every package — are non-refundable. Our work is bespoke and begins as soon as you engage us, so we do not offer refunds once a service has been purchased. By paying, you confirm you understand and accept this.
This includes the £200 Fit Assessment (Endorsa Assessor) — like all our service fees it is non-refundable, and it remains fully creditable against any package you take within 14 days.
On our End-to-End package, if your application is refused on grounds relating to how the evidence was presented, we will rebuild the application and support a resubmission at no additional service fee. This guarantee covers our work; it does not cover government fees (below) and does not apply where a refusal results from inaccurate information you provided or from facts outside our control.
The endorsement fee (£561), the visa fee (£205) and the Immigration Health Surcharge (£1,035/year) are paid by you directly to the Home Office. We never mark these up and we cannot refund them — refunds of government fees are governed by Home Office rules. See the full cost breakdown.