Refund policy & guarantee
Assessment only: £100. Execution Blueprint only: £200. A standalone 30-minute meeting: £100. Blueprint + Assessment: £250. Assessment + Meeting: £150. All three: £300 Value Pack. Add products to the basket; bundle savings are applied before Stripe payment.
Last updated: 7 September 2026
Report purchases: our satisfaction refund
The £100 Assessment and £250 Blueprint + Assessment carry the published full satisfaction refund, with no time limit. If you engage Endorsa for a document-preparation package, your report purchase fee is refunded in full after the package engagement payment is received. One refund applies per purchase. The optional £100 meeting is charged separately; confirm its terms with Endorsa before booking.
Our bespoke packages (Done-with-you, End-to-End, Concierge and Rejection Case Replanning) are different: they cover tailored work that begins as soon as you engage us, so they are protected by the reattempt and review support below rather than a cash refund. Government fees are handled separately (below).
Reattempt support on End-to-End
On our End-to-End package, if your application is refused on grounds relating to how the evidence was presented, we will rebuild the application and support a resubmission at no additional service fee. This guarantee covers our work; it does not cover government fees (below) and does not apply where a refusal results from inaccurate information you provided or from facts outside our control.
Endorsement review support on Done-with-you
On our Done-with-you package, if your endorsement is refused we support one endorsement review - the formal 28-day challenge of the decision - at no additional service fee. This covers preparing the review case from your existing submission; it does not cover government fees or a fresh application.
Government fees are separate and non-refundable by us
The endorsement fee (£561), the visa fee (£205) and the Immigration Health Surcharge (£1,035/year) are paid by you directly to the Home Office. We never mark these up and we cannot refund them - refunds of government fees are governed by Home Office rules. See the full cost breakdown.
What is not covered
- Change of mind after work has been substantially delivered.
- Refusals caused by inaccurate, incomplete or untruthful information supplied by you.
- Decisions or delays by Tech Nation or the Home Office.
Earlier purchases retain the price, deliverables, included call duration and refund terms agreed at purchase. The current offers do not change those entitlements.